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| Forklift Service Options |
Type Of Customer |
Advantages |
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| Time And Material. Includes labor costs plus material costs upon failure. |
- Customer who wants full responsibility for maintenance of their forklift
- Customer takes initiative to contact the lift truck dealer for repairs when needed
- Light usage of forklift
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- Customer has full responsibility for lift truck maintenance
- Customer performs and keeps track of PM
- No contractual obligations
- Customer responsible for expense tracking
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| Planned Maintenance (PM). Scheduled on-site forklift inspection at an agreed upon flat-rate. |
- Customer who wants partial responsibility for maintenance of their forklift
- Medium to heavy usage of forklift
|
- Regular machine inspection by month or hours
- Prolongs machine life and protects residual value
- Improves up-time
- Visual and operational inspection
- Fluids and lubricants check/change (no customer inventory needed)
- Electrical and fuel system check/change
- Major problems identified and fixed before they occur (optional)
- Customer pays flat rate
- Lift truck dealer keeps track of PM scheduling
- Dealer controls some expense reporting
- Trained forklift service technicians (minimizes time to repair)
- Customer is not distracted by in-house maintenance
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| Total Maintenance And Repair (TM&R). Includes all benefits of Planned Maintenance and covers designated repairs, when needed, for one low monthly rate. Excludes abuse (tailored to application). Service contract is purchased by customer. |
- Customer who doesn't want any responsibility for maintenance of their forklift
- Medium to heavy usage of forklift
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- Consistent monthly rate set by forklift dealer
- Covers PM and breakdowns
- Prolongs machine life and protects residual value
- More consistent budgeting for repairs
- Trained forklift service technicians (product familiarity)
- Customer is not distracted by in-house maintenance
- Dealer tracks and reports all expenses
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